Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items.
Defects or Damaged Items:
Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact us via our Facebook page.
All defects and issues must be notified via Facebook page within that 3 day window, and must include order number and images of the issue.
- Custom tees may be replaced with in 30 days of purchase if vinyl peels or is damaged in shipping. Photos required.
Returns will be issued refunds in the form of a digital Gift Card.
Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- RETURN/EXCHANGES WILL BE AT THE CUSTOMERS EXPENSE UNLESS AN ERROR ON OUR BEHALF HAS BEEN MADE. IF THE ERROR IS ON OUR BEHALF, WE WILL THEN COVER COST OF SHIPPING.
Exchanges must be made within 14 days of the original purchase date.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size desired, we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order:
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
Shandelle & CO.
67 Main St
Canton, NY 13617
Policy Updated and Effective 5/9/2019